Privacy Policy

# Privacy Policy **Effective Date:** [16 Dec 2025] Whaps ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Whaps platform, including our website, applications, and services built on the WhatsApp Cloud API (collectively, the "Service"). By accessing or using Whaps, you agree to the terms of this Privacy Policy. --- ## 1. Information We Collect ### 1.1 Information You Provide We may collect information that you voluntarily provide when you: * Create an account or subscribe to our services * Use our dashboard to create or manage campaigns * Contact customer support or communicate with us This may include: * Name, business name, and contact details (email, phone number) * Login credentials * Billing and payment-related information * Client and campaign-related metadata you upload to the platform ### 1.2 Information Collected Automatically When you use Whaps, we may automatically collect: * IP address, browser type, device information * Log data, access times, and usage activity * Cookies and similar tracking technologies for analytics and performance ### 1.3 WhatsApp Data Whaps operates using the WhatsApp Cloud API. Message content, media, and recipient numbers are processed only to deliver campaigns and related services. We do not read, analyze, or store message content beyond what is required to provide the Service and comply with legal obligations. --- ## 2. How We Use Your Information We use the collected information to: * Provide, operate, and maintain the Whaps platform * Enable campaign creation, scheduling, and delivery * Manage user accounts and subscriptions * Process payments and invoices * Improve platform performance, security, and user experience * Communicate updates, service notices, and support responses * Comply with legal and regulatory requirements --- ## 3. Data Sharing and Disclosure We do not sell or rent your personal data. We may share information only in the following cases: * **Service Providers:** With trusted third-party vendors who assist in hosting, analytics, payments, and customer support * **WhatsApp / Meta Platforms:** As required to deliver messages via the WhatsApp Cloud API * **Legal Obligations:** If required by law, regulation, or legal process * **Business Transfers:** In case of a merger, acquisition, or sale of assets --- ## 4. Data Security We implement reasonable technical and organizational measures to protect your data, including: * Secure servers and encrypted connections * Role-based access controls * Regular monitoring and security updates However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. --- ## 5. Data Retention We retain personal data only for as long as necessary to: * Fulfill the purposes outlined in this Privacy Policy * Comply with legal, accounting, or reporting obligations Campaign logs and metadata may be retained for auditing and reporting purposes, unless deletion is requested where applicable. --- ## 6. Your Rights Depending on your location, you may have the right to: * Access the personal data we hold about you * Request correction or deletion of your data * Withdraw consent where processing is based on consent * Request data portability You can exercise these rights by contacting us using the details below. --- ## 7. Cookies and Tracking Technologies Whaps uses cookies and similar technologies to: * Maintain session integrity * Analyze platform usage * Improve performance and user experience You can control cookies through your browser settings. Disabling cookies may affect some features of the Service. --- ## 8. Third-Party Links Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information. --- ## 9. Children’s Privacy Whaps is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. --- ## 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised policy. --- ## 11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: **Whaps Support** Email: [[support@whaps.com](mailto:support@whaps.com)] Website: [[https://www.whaps.com](https://www.whaps.com)] --- By using Whaps, you acknowledge that you have read and understood this Privacy Policy.